No-Stress Custom Products: All Client Questions, Answered
Clients new to purchasing custom promos? No problem. We’ve got all the answers to common client questions you need to put fears to rest and provide peace of mind on every order.
Click on each tile below to open answers to common client questions.
Tap on each tile below to open answers to common client questions.
Q: Is custom design experience needed?
A: Nope! Custom experts will guide you through each step of the process.
While many clients are interested in custom promos, they may mistakenly believe that the process is too complex, especially if it’s their first time going custom. Stop that idea in its tracks by letting clients know it’s easier than they think, and that you’ll walk them through each step of the process, thanks to the years of expertise Greater Pacific Industries, Inc. has to offer.
This supplier has a knowledgeable team of product and graphic designers familiar with every part of the custom process, from manufacturing to materials and beyond. Best of all, clients will be able to review 3D samples during the client review process, so nothing will go to production without their approval.
CAD (Computer Aided Design) 3D Samples
Step into the future with Greater Pacific Industries, Inc. This supplier has upgraded their 3D printers with the latest and greatest technology, allowing them to create 3D prototypes quickly and cost-effectively to expedite the approval process. Clients will be able to touch, feel, make changes, provide input and more to eliminate potential errors and issues before they happen.
Greater Pacific Industries, Inc. is also CAD capable, which means they can create detailed designs for projects that, once approved, can be sent right to the manufacturer to go into production.
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Q: Do custom products cost a lot more than stock products?
A: For a bit more investment upfront, you’ll get promos that deliver much greater impact.
It’s a common myth that custom promos are expensive. Delight clients by letting them know that custom can actually be cost-effective and within their budget. For slightly more upfront investment for initial tooling and setup costs, your clients gain the benefit of uniqueness and you gain the ability to provide true, one-of-a-kind value, rather than just haggling on price. This will translate into higher profit margins and consistent reorders for you and increased brand awareness and appreciation for your clients.
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Q: How long will the project turnaround time be?
A: The time varies by project, but not as long as you think.
While custom product timelines vary per project, it’s likely way less than your clients expect. Thanks to efficient 3D samples and CAD drawings from Greater Pacific Industries, Inc., you can expect an expedited design and sampling process, which is where most delays take place. Once drawings and samples are approved, this experienced customs supplier will then work with their manufacturers to determine the most time-effective production strategy for the desired end result and product type. Greater Pacific Industries, Inc. will then communicate these expectations to you so you can ensure the timeline works for your client’s needs.
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How will I know my products meet safety and quality standards?
What does the customs process look like?
Q: How will I know my products meet safety and quality standards?
A: Your products will go through a rigorous quality control process.
Greater Pacific Industries, Inc. has a dedicated quality control team that performs both inline and final inspections on every project as well as an experienced safety and compliance team that reviews every order with a testing protocol specific to the requirements of that item type. For example, a custom product like a stress toy could be considered a toy, so Greater Pacific Industries, Inc. would perform child safety testing. Additionally, this supplier partners with independent testing labs for unbiased results you can trust. Think of this supplier like an insurance policy: they’ll take care of all the details so you and your clients don’t have to give it another thought.
30-Day Product Guarantee
Greater Pacific Industries, Inc. offers a 30-day product guarantee on all of their fulfilled projects – the first supplier in the promo industry to offer this! Enjoy peace of mind knowing if you or your client has any issues or concerns within 30 days of delivery, they’ll work with you to resolve the issue.
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Q: What does the customs process look like?
A: You can expect a seamless, worry-free experience.
You and your clients will be in good hands when you order custom promos from Greater Pacific Industries, Inc. With nearly 30 years of experience importing tens of thousands of custom projects, this supplier is a true expert at the customs process and will make sure your project arrives without issue. From a smooth paperwork filing process to fewer inspections and delays, you can take the risk out of your client’s customs experience by ordering through Greater Pacific Industries, Inc.
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